Returns & Refunds

Something Not Quite Right?

If the items you selected are not quite what you expected, you can return them through our simple online return process.

At Rivage Lane, we want you to feel confident when shopping with us. If something does not meet your expectations, our returns process is designed to make things as straightforward as possible.

To begin your return, please follow the instructions available through the returns section on rivagelane.com. Detailed guidance is provided to help you register your return and prepare your parcel for shipment.

Additional information about the return process can be found on rivagelane.com.

Returns and Exchange Policy

Our Returns Policy

At Rivage Lane, we design and curate clothing intended to be worn and enjoyed for seasons to come. However, if your order is not suitable for any reason, you may request a return according to the guidelines below.

Items may be returned within the permitted return period from the date you receive your order. Proof of purchase may be required.
All returned items should be unworn, unwashed, and in their original condition with tags still attached.
For hygiene reasons, certain categories of items cannot be returned unless they are faulty. These include items such as underwear, earrings, and selected personal products.
Swimwear items should be tried on over underwear and must be returned with all protective elements intact.
Gift cards cannot be exchanged for cash or refunded.
Refund amounts may be adjusted based on promotions, discounts, taxes, and the condition of returned items.
All returned items are inspected upon arrival at our returns facility before refunds are approved.
Rivage Lane reserves the right to refuse returns in situations where returned items do not meet the policy requirements or if misuse of the returns process is suspected.
Items that were originally sold as faulty cannot be refunded unless a new and unrelated issue develops.

This policy does not affect your statutory consumer rights.

Exchanges

At this time, Rivage Lane does not offer direct exchanges through the mail.

If you would like a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the preferred item. This process helps ensure that you receive the item you want as quickly as possible, subject to product availability.

How to Start a Return

If your purchase is not suitable, you can begin the return process through the online returns system available on rivagelane.com.

To register your return:

Visit the returns section on rivagelane.com.
Enter the required order information.
Select the item or items you would like to return.
Provide a reason for the return.
Follow the instructions to complete the return registration.

Once your return has been successfully registered, you will receive further instructions to help you complete the return process.

Please ensure that returned parcels are securely packaged and that any required documentation is included with the shipment.

Refunds

Once your returned items arrive and are inspected, refunds will be processed according to the original payment method used for the order.

Refund processing begins after the returned items have been received and verified. The total refund will reflect the value of the returned items after any applicable discounts or promotions.

You may receive confirmation once your return has been processed. The time required for the refund to appear may vary depending on the payment provider used during the original purchase.

For more information about refunds and return status, please visit rivagelane.com.

Returning Items from Different Orders

If you would like to return items from multiple orders, each order must be registered separately through the online returns system. This ensures that each return can be processed accurately according to its order details.

When preparing your parcels, please ensure that items from different orders are clearly separated according to the instructions provided during the return registration process.

Returns for Items Purchased from Other Retailers

If an item was purchased through another retailer or independent seller, it must be returned directly to the store or platform where the purchase was made.

Rivage Lane can only process returns for items purchased directly through rivagelane.com.

Faulty or Incorrect Items

Rivage Lane takes great care to ensure that every item meets our quality standards. If you receive a product that appears to be faulty or incorrect, please follow the return instructions available on rivagelane.com so the issue can be reviewed and resolved.

Returned items will be inspected by our team to determine the appropriate resolution.

Additional Information

Before returning an item, please review the full returns guidance provided on rivagelane.com. The information available there explains the steps required to register a return and prepare your parcel correctly.

Our goal is to make the returns experience as clear and efficient as possible while maintaining fair policies for all customers.